Salesforce Scheduler and more

This deck focuses on Salesforce Scheduler and related technologies, emphasizing demo strategies and a specific use case.

• Salesforce Scheduler simplifies appointment scheduling, personalizing the experience and optimizing resources. It integrates with the Service Console, Experience Cloud, and company websites.
• The deck highlights the importance of understanding the audience and tailoring demos accordingly, especially for trade shows.
• A demo environment is showcased, featuring a Public Sector Experience Cloud site for scheduling vaccination appointments. It includes self-service, Einstein Chat Bots for assistance and knowledge articles, and Service Cloud Voice for call handling.
• Service Cloud Voice integrates voice channels into customer service, offering features like call transcription and sentiment analysis.
• Amazon Connect is presented as a cloud-based contact center solution, integrating with Salesforce for a seamless customer experience.
• Trialforce enables ISVs and partners to create and manage trial versions of their Salesforce applications.
• Salesforce Knowledge is a knowledge management tool for centralizing and sharing information.
• The deck concludes with a look at a Public-Facing Portal and the Salesforce Scheduler Data Model, with a link to Trailhead for further learning.
• Overall, this deck offers a practical overview of Salesforce Scheduler and related tools, emphasizing demo techniques and real-world applications.