Einstein Features

This deck provides a comprehensive overview of Salesforce’s Einstein AI platform, including Einstein Recommendations, Einstein Predictions, Sales Cloud Einstein, and Service Cloud Einstein.

• Einstein Recommendations uses machine learning to deliver personalized product recommendations to customers, boosting sales and engagement. It leverages past behaviors to predict customer preferences and can be deployed across various channels.
• Einstein Predictions focuses on predictive analytics, generating forecasts about future events based on historical and real-time data. Users can create custom or leverage pre-built models for scenarios like lead scoring and churn prediction.
• Sales Cloud Einstein optimizes sales processes with features like lead and opportunity scoring, activity capture, and forecasting. It helps prioritize leads, automate data entry, and provide insights for better decision-making.
• Service Cloud Einstein enhances customer service with features like case classification, routing, and intelligent bots. It automates tasks, provides agents with real-time suggestions, and enables proactive customer service.
• Overall, the deck highlights how Einstein AI empowers businesses to make data-driven decisions, improve efficiency, and deliver personalized experiences across sales and service interactions.
• The deck also includes additional resources for further learning.